Privacy Policy

Information you provide. When you create an account, subscribe to a product, or contact us, we collect information such as your name, email address, and payment details. Payment information is processed directly by our payment processor (Stripe) and is not stored on our servers.

Information collected automatically. When you access our websites or use our products, we automatically collect certain technical data, including your IP address, browser type, operating system, referring URL, pages visited, and session duration. This data is collected through server logs, cookies, and similar technologies.

Cookies. We use essential cookies required for authentication and session management, and optional analytics cookies to understand how our products are used. You can disable non-essential cookies in your browser settings. Note that disabling cookies may affect the functionality of certain features.

We use the information we collect to:

• Create and manage your account
• Process payments and send billing-related communications
• Deliver and operate the products you subscribe to
• Send transactional emails (receipts, password resets, account notices)
• Respond to support requests and inquiries
• Detect, investigate, and prevent fraudulent or abusive activity
• Analyze aggregate usage data to improve our products
• Comply with legal obligations

We do not use your personal information for advertising, and we do not sell or rent your data to third parties for marketing purposes.

We share information with trusted third-party providers that help us operate our business. These providers are contractually required to handle data only as directed by us and in accordance with this policy. Key providers include:

• Stripe — payment processing and billing. Stripe's privacy policy is available at stripe.com/privacy.
• Cloud hosting providers — for serving our applications and storing data securely.
• Email delivery services — for sending transactional and support emails.
• Analytics tools — for aggregated, anonymized product usage analysis.

We do not share your personal information with third parties for their own marketing or advertising purposes.

We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, tax, or accounting reasons (typically up to 7 years for billing records).

Support communications are retained for up to 2 years. Server log data is retained for up to 90 days.

We use industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify you in accordance with applicable law.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your personal data, subject to legal retention requirements.
• Portability — request your data in a structured, machine-readable format.
• Objection — object to certain types of processing, such as analytics.
• Opt-out of marketing emails — use the unsubscribe link in any marketing email we send.

To exercise any of these rights, contact us at hello@satosushi.co. We will respond within 30 days.

Our servers and service providers are located primarily in the United States. If you access our products from outside the United States, your information may be transferred to, stored, and processed in the US or other countries where our service providers operate. We take appropriate steps to ensure that such transfers comply with applicable data protection laws.

Our products are intended for users who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected data from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For material changes, we will notify you by email or by displaying a notice in your account dashboard prior to the change taking effect.

Your continued use of our products after any update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

hello@satosushi.co

We will do our best to address your inquiry promptly and professionally.